Our refund policy is to define the situations under which Univiz will provide a refund, the procedure for claiming a refund and the responsibility of Univiz in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
Filing a Complaint
We take every project with the final product in sight. It's our responsibility. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our goal is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, you write to us at firstname.lastname@example.org for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund
Full refund: In cases where the project has not been started or if the initial design style has not been approved.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Process of Refund
Refunds will be processed and mailed within 5 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
Limitation of Liability
Our liability is bound with the value of the project (as per our proposal) which remains incomplete at a given point point of time. univiz is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Univiz in writing.
Contact us regarding our refund policy
If you have any query or suggestions regarding our refund policies kindly e–mail us at email@example.com