How do you deal with urgent bug fixing?
We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with development practice knows that time to time bugs appear even in the best quality products. Our experts always try to fix bugs as soon as possible.
What if my question is not answered on this page?
E-mail is a quick way to send information, questions, and comments. You can send your questions us at E-Mail
What are your payment methods?
We work on per-hour rates basis and fixed-price projects too. For long-term committed usually clients prefer time-based billing so we also offer monthly rate.
How do I report a technical issue related to
To report any technical issue with, please e-mail We appreciate your feedback.
How is my personal information protected?
Univiz is committed to respecting your privacy and protecting your personal information. Please see our privacy policy for more details.
Are there any separate, extra, or hidden, charges?
Do I need to send a deposit for the work?
We typically don't require any deposit from clients in advance. After half the job is completed (typically when the first concepts are presented and the initial feedback has been given), we get half of sum of agreed cost, with the remaining half of the fees payable upon delivery of the final files.
What is graphic design?
In general terms, graphic design is the process and art of combining text and graphics and communicating an effective message in the design of logos, graphics, brochures, newsletters, posters, signs, and any other type of visual communication. Today's graphic designers often use desktop publishing software and techniques to achieve their goals.
Can my logo be integrated into other projects (Web, printing, etc.)?
You will receive many different files of your finished logo design, in a variety of colors, sizes and file formats, which can be used in everything from print projects to Web sites. If you prefer or require a different type of file format, just let us know and we will be happy to supply it.
How long before I see my first designs?
Depending on the type of project or design requirements, you should see initial design concepts anywhere from 24 hours to 5 business days after the start of the design process.
How do I communicate with my designer and
Once we start the design process you can communicate with us in a variety of ways:
  • most conveniently, by email
  • by skype
  • by phone